Registering your .lu

Registering a .lu domain name for a limited period of time.

1 year : €40 inclusive of tax

To communicate over the Internet, a username, related to a unique domain name, is crucial. Without this, it will not be possible to post activities on a website or communicate via email addresses supporting the selected username.

To own, and then use, this username at your discretion, in other words the domain name, this username must be registered with a registrar.

Advantages

  • You give your website an identity
  • You protect against third-party or identity fraud
  • You safeguard your identity online

How to benefit?

Check the availability of the domain name that you want to register ahead of time with our dedicated search.

This domain name is available

In the "Application and modification form for a domain name under .lu" form, 'PART 1: Request', select the option 'Register a new domain name'.

Printscreen register in the form

Fill in and then sign the whole form, along with its amendment.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

This domain name is not available

If you would still like to try to obtain it, you can then submit a request to the current holder. They alone will decide on whether or not to transfer ownership of the domain name to you.

Contact them via a WHOIS search and then both parties can action an ownership transfer.

I find out how to trade a .lu

Additional information

  • Before registering your domain name, make sure that it does not infringe the rights of other persons, companies, or institutions.

  • On registration, you will have to designate some people as 'contacts'. These contacts should have been contacted in advance and be apprised of their role. The administrative contact must, moreover, have a power of attorney from the holder for the purposes of the management of the domain name.

  • A domain name holder guarantees the accuracy of the information provided by accepting the general terms and conditions at the time of registering their domain name.

  • At the time of their registration, you can decide to activate or simply 'reserve' your domain name.

Useful documents

Frequently Asked Questions (FAQs)

Are there restrictions when choosing my domain name?

Yes. There are a number of restrictions, defined in the .lu registry and set out in .lu's domain name charter.

More about guiding principles set by the .lu registry

  • A domain name can be from 1 to 63 characters long: numbers and letters, some of which can be accented, in addition to hyphens (-).
  • It can only start or end with a letter or number. 

As the domain names system does not distinguish between upper- and lower-case letters, we recommend that you use only lower case.
 

What is the minimum information needed to register a domain name?

In order to register and then manage a domain name, a domain name holder, an administrative contact, an invoicing contact as well as a technical contact must be provided. The same natural person or legal entity may perform some or all of these roles. 

How long does a domain name registration last?

A domain name registration is defined as a subscription period ranging from one to two years, according to the selected management type.

  • With classic management, the registration will last only a year.
  • With online management, registration is possible for 1 or 2 years, at your discretion.

Can I 'reserve' a domain name?

You can register domain names without notifying the DNS servers and without publishing them in the .lu zone. These 'reserved' domain names are subject to the same terms and conditions and invoicing as 'active' domain names. 

I've registered a domain name, what do I need to do to be able to use it?

To be able to use your domain name for, as an example, a website and/or email addresses, you need to configure and activate your name servers. 

  • If you are using classic management, you must provide your own DNS servers.
  • If you are using online management, you can use the DNS servers offered by the Restena Foundation or update your own servers.

You can also host your own website and/or email address. As these services are not offered by the registry, you should contact other providers.

How do I know if my proposed domain name is available?

Search for your domain name (without .lu) in the domain name search on our website. The results will confirm whether the name is available or not. If it is available, you can register it by selecting the management that is best for you: classic management or online management. 

If the domain name that I want to register isn't available, is there any way of still obtaining it?

A domain name can only be made available before its expiry date by its current holder. You should therefore contact them or their agents. You can find contact details in addition to a contact form specifically dedicated to the domain name via a WHOIS search in the .lu registry.

Run a WHOIS search on the .lu registry website

How long does it take for the domain name I requested to be registered?

Final registration of the domain name depends on the selected management type:

  • With classic management, requests received before 3pm on a working day (Luxembourg time) will be processed on that same day. 
  • With online management, the process is carried out in real time, 24/7, after registration fees have been paid.

In some cases, it is possible that a domain name may not be registered immediately because additional checks prove necessary.

How do I know if my registration is successful?

  • With classic management, you and all the contacts allocated to the domain name will receive an email confirming that the name has been registered and specifying everyone's role.
  • With online management, the registered domain name is listed on the registration platform in the "My domain names" category.

Can I use both classic management and online management for the domain names of the same holder.

No. You, or the holder, must choose one of these two management options.

Do I have to register all of the domain names of the same holder with Restena's registry?

No. You are free to use the registry of your choice for each of your domain names. Each registry will manage holders in a completely autonomous and independent manner.

Who receives invoices and what details are provided in them?

  • With classic management, invoices are sent to the invoicing contact. It will include the reason for invoicing, the domain names, the price, the amount of applicable VAT, the payment due date (30 days), and banking information for wire transfers
  • With online management, no invoice is sent, but a renewal notice is notified by email to the account manager. The invoice will be available on the registration platform in the 'My domain names' category after the manager has paid all relevant fees. It will include the address of the invoicing contact, the reason for invoicing, the domain names, the price, the amount of applicable VAT, and an acknowledgement that the invoice has been paid.

Who pays for operations related to my domain name(s)?

  • With classic management, invoices for an operation are addressed to and are payable by the invoicing contact for the domain name. As the registry does not cross-check the purchaser, the invoice number must be provided in order to avoid any errors.
  • With online management, the my.lu account manager (rather than the invoicing contact) will make payment via their account. Thereafter, the account manager can also upload the paid invoice via their account.

What credit cards can I use to pay for my domain name(s)?

Regardless of which management system is selected, you can pay with Visa, Mastercard, or American Express directly on the my.lu website.

  • For classic management, follow the link on your invoice.
  • For online management, go to your my.lu account.

What are the payment due dates for my invoices?

  • With classic management, the invoice is issued 30 days before the name expiry date. Any invoice concerning the renewal of the domain name will be followed up with two reminders, sent on the 30th and the 60th day following the invoice date. In the event of non-payment on the 60th day, the domain name will be deactivated and any associated service (website, email, etc.) will no longer be accessible. On the 90th day, the corresponding domain name will be deleted.
  • With online management, the paid invoice will only be generated when payment for the desired operation has been made. No extension will be granted beyond the name's expiry date. However, automatic notification emails concerning future renewal are regularly sent by the registration platform within 2 months of the name's expiry date and 2 days before the expiry date in the event of no action being taken.

I didn't pay my invoice on time. What are the consequences?

  • With classic management, non-payment for a chargeable operation within the due date will result in deactivation followed by the deletion of the domain name in question.
  • With online management, all chargeable operations are due by credit card. 

However, if your domain name was deleted within the past 30 days, you have the option of recovering it;

  • With classic management, a new registration request must be submitted to the registry.
  • With online management, a restoration request must be made. A restoration fee will be added to the registration fees due for the start of a new one-year registration period.

I made a mistake when registering my domain name. What can I do?

Unfortunately a registered domain name cannot be changed. We recommend that you take the following steps:

  • Register the correct domain name in the same way that you did for the wrong name.
  • Delete the unwanted domain name in order to prevent any new mistakes in the future.

How do I pay my invoices?

That depends on what management system you use.

  • With classic management, the invoicing contact responsible for the domain name may pay by credit card or wire transfer.
  • With online management, the account manager may pay with a credit card.
Activating / Deactivating your .lu

Making your domain name available or 'hidden'.

Free of charge

Activating a domain name is crucial in making a site and/or email addresses visible on the web. To do this, server names, or DNS servers, must be configured and registered to the domain name. Once the domain name is configured, it is deemed to be 'Active'.

However, choosing your domain name does not mean that you are ready or even that you want to go live. Moreover, there may be a reason to deactivate access while safeguarding ownership during the life cycle of a domain name. When this happens, the domain name is deemed to be 'inactive'.

Why should you activate a domain name?

  • You make your website and email addresses accessible on the Internet
  • You communicate via the registered domain name

Why should you not activate or deactivate a domain name?

  • You safeguard ownership of your domain name
  • You protect your domain name from third-party use
  • You safeguard your identity online
  • You prepare your Internet presence or going into 'invisible mode'.

How to benefit?

The activation or deactivation of a domain name is achieved through the "Application and modification form for a domain name under .lu" form.

Activate a domain name

  • If you modify a domain name, in PART 1: Request', select the options 'Modify technical or administrative data of an existing domain name' and 'Update name server information'.
printscreen modify a domain in the form
  • If you register a new domain name, in 'PART 1: Request', select the option 'Register a new domain name'.
Printscreen register in the form

In 'PART 4 : DNS information' select the option 'Network connection' and provide a minimum of two different DNS servers.

enter server names in the form

Info! Contact your host to obtain your DNS servers' relevant data. 

Fill in and then sign the whole form, along with its amendment.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

To not activate a domain name, or to deactivate it as 'underway'

  • If you modify a domain name, in 'PART 1: Request', select the options 'Modify technical or administrative data of an existing domain name' and 'Update name server information'.
printscreen modify a domain in the form
  • If you register a new domain name, in 'PART 1: Request', select the option 'Register a new domain name'.
Printscreen register in the form

In 'PART 4 : Information DNS', select the option 'Reservation'.

Reserve a domain name in the form

Fill in and then sign the whole form, along with its amendment.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

Additional information

  • The activation and deactivation of a domain name is available at any time at no extra cost.

  • It is not possible to configure DNS information for a non-activated domain name.

Useful documents

Frequently Asked Questions(FAQs)

Can I 'reserve' a domain name?

You can register domain names without notifying the DNS servers and without publishing them in the .lu zone. These 'reserved' domain names are subject to the same terms and conditions and invoicing as 'active' domain names. 

Renewing your .lu

Renewing your .lu domain name's registration when it expires.

1 year : €40 inclusive of tax

A domain name is placed back on the market at the end of each subscription period. If the domain name's holder does not want to free up their domain name, they must then renew and begin a new subscription period.

This renewal is not automatic or renewed by tacit agreement. It requires explicit action by the person possessing or managing the domain name on behalf of a third party.    

Advantages

  • You retain your rights to a domain name in your possession
  • You ensure the continuity of the website and/or email addresses connected to your domain name

How to benefit?

The invoicing contact will receive a renewal invoice and, where needed, two consecutive reminders.

The invoicing contact will pay the renewal fees on receipt of the invoice at the amount detailed on the invoice.

 

On receipt of payment, the subscription period will be renewed, up to the anniversary of the registration date, for a period of one year.

Additional information

  • If no payment is made after the second reminder, the domain name will be deactivated and no service (website, email, etc.) will be available.

  • The renewal of a domain name only becomes finalised after the renewal fees have been paid within the set deadlines, but becomes effective on the domain name's 'anniversary date'.

  • In the event of non-payment of the renewal fees within the set deadlines, the domain name will enter quarantine and can be restored within 30 days from the subscription's expiry date.

Frequently Asked Questions (FAQs)

How long does a domain name registration last?

A domain name registration is defined as a subscription period ranging from one to two years, according to the selected management type.

  • With classic management, the registration will last only a year.
  • With online management, registration is possible for 1 or 2 years, at your discretion.
Deleting your .lu

Releasing your .lu domain name before its expiry (resulting in 30 days of quarantine).

Free of charge

Once it has been registered, a domain name cannot be changed. If you realise that you made a mistake in entering your name or if you want to change your name, a new registration with the correct terminology must be made. In this event, we strongly recommend that the domain name that is no longer needed should be deleted.

This deletion may be carried out at any time, at the holder's request.

Advantages

  • You avoid any accidental future renewal
  • You 'release' your domain name so that it may be made available to any entity or person that can use it.

How to benefit?

You are, on your own behalf, the domain name holder (natural person)

Fill in the 'Request for cancellation of a .lu domain name' form and ensure that it is signed by the administrative contact.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

Your institution/company is the domain name holder (legal person)  

Fill in the 'Request for cancellation of a .lu domain name' form and ensure that it is signed by the administrative contact.

Make sure that the administrative contact is mandated by the institution/company that is the domain name holder. If this is not the case, attach a power of attorney:

  • Draft, on paper with the letterhead of the institution or company, a free text clearly stating that a power of attorney is granted for the purposes of the deletion of the domain name and explicitly designating the administrative contact.
  • Sign, date, and affix the institution or company's official seal or stamp

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

Additional information

  • Deletion does not result in any refund, even partial, of any fee paid.

  • Deletion will also automatically occur in the event of non-payment of renewal fees by the set due date.

  • A deleted domain name may be restored within 30 days from its expiry date.

Useful documents

Frequently Asked Questions (FAQs)

I made a mistake when registering my domain name. What can I do?

Unfortunately a registered domain name cannot be changed. We recommend that you take the following steps:

  • Register the correct domain name in the same way that you did for the wrong name.
  • Delete the unwanted domain name in order to prevent any new mistakes in the future.
Restoring your .lu

Recovering ownership of your .lu domain name within 30 days after its deletion.

1 year : €40 inclusive of tax 

This can happen when payment of the invoice for the domain name is missed, or it was not made for whatever reason by the due date. In this circumstance, the domain name is 'deleted'.

The domain name will then enter a quarantine period, for a total of 30 days, during which nobody can register it, with one sole exception: the most recent holder. The most recent holder therefore has one month to 'recover' their domain name before it is returned back to the market definitively.

Advantages

  • You recover ownership of a domain name
  • You reactivate your domain name setting

How to benefit?

The restoration of a domain name is achieved through the "Application and modification form for a domain name under .lu" form.

In 'PART 1: Request', select the option 'Register a new domain name'.

Printscreen register in the form

 

Fill in and then sign the whole form, along with its amendment.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

 

Proceed to payment of the invoice issued for the period commencing with the restoration date

Additional information

  • A domain name can only be restored during the limited period of 30 days from its deletion date (the quarantine period).

  • Restoration constitutes a new subscription period for a one-year duration.

  • If you carry out the restoration of your domain name, following an error in your contact details, please ensure that you update your information as soon as possible.

Useful documents

Frequently Asked Questions (FAQs)

Who receives invoices and what details are provided in them?

  • With classic management, invoices are sent to the invoicing contact. It will include the reason for invoicing, the domain names, the price, the amount of applicable VAT, the payment due date (30 days), and banking information for wire transfers
  • With online management, no invoice is sent, but a renewal notice is notified by email to the account manager. The invoice will be available on the registration platform in the 'My domain names' category after the manager has paid all relevant fees. It will include the address of the invoicing contact, the reason for invoicing, the domain names, the price, the amount of applicable VAT, and an acknowledgement that the invoice has been paid.

Who pays for operations related to my domain name(s)?

  • With classic management, invoices for an operation are addressed to and are payable by the invoicing contact for the domain name. As the registry does not cross-check the purchaser, the invoice number must be provided in order to avoid any errors.
  • With online management, the my.lu account manager (rather than the invoicing contact) will make payment via their account. Thereafter, the account manager can also upload the paid invoice via their account.

What credit cards can I use to pay for my domain name(s)?

Regardless of which management system is selected, you can pay with Visa, Mastercard, or American Express directly on the my.lu website.

  • For classic management, follow the link on your invoice.
  • For online management, go to your my.lu account.

What are the payment due dates for my invoices?

  • With classic management, the invoice is issued 30 days before the name expiry date. Any invoice concerning the renewal of the domain name will be followed up with two reminders, sent on the 30th and the 60th day following the invoice date. In the event of non-payment on the 60th day, the domain name will be deactivated and any associated service (website, email, etc.) will no longer be accessible. On the 90th day, the corresponding domain name will be deleted.
  • With online management, the paid invoice will only be generated when payment for the desired operation has been made. No extension will be granted beyond the name's expiry date. However, automatic notification emails concerning future renewal are regularly sent by the registration platform within 2 months of the name's expiry date and 2 days before the expiry date in the event of no action being taken.

I didn't pay my invoice on time. What are the consequences?

  • With classic management, non-payment for a chargeable operation within the due date will result in deactivation followed by the deletion of the domain name in question.
  • With online management, all chargeable operations are due by credit card. 

However, if your domain name was deleted within the past 30 days, you have the option of recovering it;

  • With classic management, a new registration request must be submitted to the registry.
  • With online management, a restoration request must be made. A restoration fee will be added to the registration fees due for the start of a new one-year registration period.
Protecting your .lu with DNSSEC

Secure your domain name by implementing DNSSEC technology on each of your domain names.

Free of charge

DNSSEC technology (Domain Name System Security Extensions) is one of the most advanced technologies for protecting your domain name in .lu against, in particular, attacks to hijack domain names. This protection is implemented in the .lu root by the .lu registry, also managed by the Restena Foundation, which is therefore DNSSEC compatible.

While not required, this protection is nonetheless recommended for each domain name. It is installed individually via the 'DS Registrations' field found on the online platform.

Advantages

  • You benefit from additional security against fraud risks, particularly if the information, services, and data transmitted over your domain names are sensitive.
  • You integrate your domain name into a chain of trust within the tree structure of the online naming system.
  • You guarantee the reliability of information distributed via your domain
  • You authenticate your hosted data

How to benefit?

DNSSEC information are provided through the "Application and modification form for a domain name under .lu" document.

  • If you modify a domain name, in PART 1: Request', select the option 'Modify technical or administrative data of an existing domain name' and 'Update name server information'.
printscreen modify a domain in the form
  • If you register a new domain name, in PART 1 : The request', select the option 'Register a new domain name'.
Printscreen register in the form

In 'PART 4: DNS information', enter your current and old DS registrations under 'DNSSEC protection'.

Enter DNSSEC records in the form

Fill in and then sign the whole form, along with its amendment.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

Additional information

To ensure the continuity of DNSSEC protection while changing DNS servers: provide the server information concerning names that are active at the time of creating or changing one's domain name.

Useful documents

Frequently Asked Questions (FAQs)

I've registered a domain name, what do I need to do to be able to use it?

To be able to use your domain name for, as an example, a website and/or email addresses, you need to configure and activate your name servers. 

  • If you are using classic management, you must provide your own DNS servers.
  • If you are using online management, you can use the DNS servers offered by the Restena Foundation or update your own servers.

You can also host your own website and/or email address. As these services are not offered by the registry, you should contact other providers.

Trading your .lu

Changing the holder of one of your domain names or becoming the holder of a domain name held by someone else.

1 year : €40 inclusive of tax

A domain name holder may, at any time, trade their .lu domain name to other holders. Whether this is by mutual agreement or at the request of the person wishing to recover their domain name, the domain name holder is free to agree to or decline the name transfer.

The trade process is initiated by the person wishing to take on the domain name for themselves and is subject to the approval of the administrative contact of the name in question. This process is defined by the .lu registry, the national entity responsible for .lu's infrastructure also represented by the Restena Foundation.

More about the trade process by the .lu registry

Advantages

  • You assign the ownership of your domain name to the new corporate name of your institution/company.
  • You check the identity of the person taking on the domain name in its name.
  • You guarantee the non-interruption of the domain name settings when there is a change of holder

How to benefit?

You want to become the holder of a domain name already managed by Restena's registrar.

The trade of a domain name is achieved through the "Application and modification form for a domain name under .lu" form.

In 'PART 1: Request', select the option Trade the ownership of a domain name (changing holder)'.

trade a domain in the form

Fill in and then sign the whole form, along with its amendment.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

You want to become the holder of a domain name managed by another registrar.  

By filling in the items above, you must initiate a management transfer in conjunction with a transfer request with Restena's registrar, which will be responsible for the management of the name.

I discover how to transfer a .lu

In 'PART 1: Request', select the option 'Trade the ownership of a domain name (changing holder)' and 'Transfer the management of a domain name to Restena’s registrar'.

trade and transfer a domain in the form

Fill in and then sign the whole form, along with its amendment.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

Additional information

  • The trade request may be made by any person wishing to take on the management of a domain name. The current holder, through the auspices of their administrative contact, will confirm and validate the request. The administrative contact should have an active email address.

  • Please contact the current holder of the domain name to notify them of your request before submitting it to our registrar. To find out their details, you can use the .lu registry's WHOIS search.

  • The prospective holder will be notified about whether the trade is successful or unsuccessful within a fortnight. The request may be renewed as many times as proves necessary.

  • Completion of the transaction will result in a new annual subscription period and set a new expiry date for the domain name. Trade will therefore entail a new registration.

Useful documents

Frequently Asked Questions (FAQs)

If the domain name that I want to register isn't available, is there any way of still obtaining it?

A domain name can only be made available before its expiry date by its current holder. You should therefore contact them or their agents. You can find contact details in addition to a contact form specifically dedicated to the domain name via a WHOIS search in the .lu registry.

Run a WHOIS search on the .lu registry website

In my online account, I would like to take over all of the domain names of the same holder but they have created different administrative contacts for each one of them. What can I do?

You can choose between two solutions:

  • The holder of the domain names can assign you to manage all of their domain names. 
  • The appointed administrative contacts for each domain name can assign you individually.

Who receives invoices and what details are provided in them?

  • With classic management, invoices are sent to the invoicing contact. It will include the reason for invoicing, the domain names, the price, the amount of applicable VAT, the payment due date (30 days), and banking information for wire transfers
  • With online management, no invoice is sent, but a renewal notice is notified by email to the account manager. The invoice will be available on the registration platform in the 'My domain names' category after the manager has paid all relevant fees. It will include the address of the invoicing contact, the reason for invoicing, the domain names, the price, the amount of applicable VAT, and an acknowledgement that the invoice has been paid.

Who pays for operations related to my domain name(s)?

  • With classic management, invoices for an operation are addressed to and are payable by the invoicing contact for the domain name. As the registry does not cross-check the purchaser, the invoice number must be provided in order to avoid any errors.
  • With online management, the my.lu account manager (rather than the invoicing contact) will make payment via their account. Thereafter, the account manager can also upload the paid invoice via their account.

What credit cards can I use to pay for my domain name(s)?

Regardless of which management system is selected, you can pay with Visa, Mastercard, or American Express directly on the my.lu website.

  • For classic management, follow the link on your invoice.
  • For online management, go to your my.lu account.

What are the payment due dates for my invoices?

  • With classic management, the invoice is issued 30 days before the name expiry date. Any invoice concerning the renewal of the domain name will be followed up with two reminders, sent on the 30th and the 60th day following the invoice date. In the event of non-payment on the 60th day, the domain name will be deactivated and any associated service (website, email, etc.) will no longer be accessible. On the 90th day, the corresponding domain name will be deleted.
  • With online management, the paid invoice will only be generated when payment for the desired operation has been made. No extension will be granted beyond the name's expiry date. However, automatic notification emails concerning future renewal are regularly sent by the registration platform within 2 months of the name's expiry date and 2 days before the expiry date in the event of no action being taken.

I didn't pay my invoice on time. What are the consequences?

  • With classic management, non-payment for a chargeable operation within the due date will result in deactivation followed by the deletion of the domain name in question.
  • With online management, all chargeable operations are due by credit card. 

However, if your domain name was deleted within the past 30 days, you have the option of recovering it;

  • With classic management, a new registration request must be submitted to the registry.
  • With online management, a restoration request must be made. A restoration fee will be added to the registration fees due for the start of a new one-year registration period.
Transferring your .lu

Transferring the management of your .lu domain name from or to Restena's registrar.

1 year : €40 inclusive of tax

A domain name holder may, at any time, transfer the entire or partial management of its .lu domain names to another accredited registrar.

The transfer may be made from a .lu accredited registrar to a Restena Foundation accredited registrar. In this event, the management option of the domain name(s) must have been set beforehand.

The transfer process is overseen by the registrar and is subject to approval by the administrative contact of the name in question. This process is defined by the .lu registrar, the national entity responsible for .lu's infrastructure also represented by the Restena Foundation.

More about the transfer process set-up by the .lu registry

Advantages

  • You change your domain name's registrar.
  • You have everything in one location, or alternatively, using several registrars.
  • You benefit from additional services and/or services that are better suited for your needs.

 

How to benefit?

Do you want to transfer the management of your .lu domain name to Restena's registrar?

The transfer of a domain name is achieved through the "Application and modification form for a domain name under .lu" form.

In 'PART 1: Request', select the option 'Transfer the management of a domain name to Restena’s registrar'.

transfer a domain in the form

Fill in and then sign the whole form, along with its amendment.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

Do you want to transfer the management of a domain name whose ownership has been transferred to you? 

You must combine your transfer request with a trade request.

I discover how to trade a .lu

 

In 'PART 1: Request', select the option 'Trade the ownership of a domain name (changing holder)' and 'Transfer the management of a domain name to Restena’s registrar'.

trade and transfer a domain in the form

Fill in and then sign the whole form, along with its amendment.

Send the duly completed documents via email to info@my.lu or by post. If applicable, attach a 'Power of Attorney'.

Do you want to transfer the management of a domain name managed by our registrar to another accredited registrar? 

Consult your new registrar about its relevant transfer procedures. Restena will not be involved with the administrative procedure.

 

Additional information

  • The transfer request is made at the domain name holder's request and confirmed by their administrative contact. The administrative contact should have an active email address in order to be able to verify any requests.

  • The prospective holder will be notified about whether the transfer is successful or unsuccessful within a fortnight. The request may be renewed as many times as proves necessary.

  • Completion of the transaction will result in a new annual subscription period and set a new expiry date for the domain name. A transfer amounts to a new registration.

Useful documents

Frequently Asked Questions (FAQs)

Who pays for operations related to my domain name(s)?

  • With classic management, invoices for an operation are addressed to and are payable by the invoicing contact for the domain name. As the registry does not cross-check the purchaser, the invoice number must be provided in order to avoid any errors.
  • With online management, the my.lu account manager (rather than the invoicing contact) will make payment via their account. Thereafter, the account manager can also upload the paid invoice via their account.

Who receives invoices and what details are provided in them?

  • With classic management, invoices are sent to the invoicing contact. It will include the reason for invoicing, the domain names, the price, the amount of applicable VAT, the payment due date (30 days), and banking information for wire transfers
  • With online management, no invoice is sent, but a renewal notice is notified by email to the account manager. The invoice will be available on the registration platform in the 'My domain names' category after the manager has paid all relevant fees. It will include the address of the invoicing contact, the reason for invoicing, the domain names, the price, the amount of applicable VAT, and an acknowledgement that the invoice has been paid.

What credit cards can I use to pay for my domain name(s)?

Regardless of which management system is selected, you can pay with Visa, Mastercard, or American Express directly on the my.lu website.

  • For classic management, follow the link on your invoice.
  • For online management, go to your my.lu account.

What are the payment due dates for my invoices?

  • With classic management, the invoice is issued 30 days before the name expiry date. Any invoice concerning the renewal of the domain name will be followed up with two reminders, sent on the 30th and the 60th day following the invoice date. In the event of non-payment on the 60th day, the domain name will be deactivated and any associated service (website, email, etc.) will no longer be accessible. On the 90th day, the corresponding domain name will be deleted.
  • With online management, the paid invoice will only be generated when payment for the desired operation has been made. No extension will be granted beyond the name's expiry date. However, automatic notification emails concerning future renewal are regularly sent by the registration platform within 2 months of the name's expiry date and 2 days before the expiry date in the event of no action being taken.

I didn't pay my invoice on time. What are the consequences?

  • With classic management, non-payment for a chargeable operation within the due date will result in deactivation followed by the deletion of the domain name in question.
  • With online management, all chargeable operations are due by credit card. 

However, if your domain name was deleted within the past 30 days, you have the option of recovering it;

  • With classic management, a new registration request must be submitted to the registry.
  • With online management, a restoration request must be made. A restoration fee will be added to the registration fees due for the start of a new one-year registration period.
Shifting to online management

Changing the online management of your .lu domain name by moving from a 'classic' system (via forms) to my.lu computerised management

Free of charge

Anyone using classic management for their domain names may decide to change the management of their names on the online platform.

This decision can, however, have other effects than just moving from management via forms to web-based interface management. Roles, functionalities, as well as technical and administrative options can also be affected by this choice.

I compare the management options

Advantages

  • You change the type of management of your domain names
  • You enjoy the benefits and flexibility of online management

How to benefit?

Set up, or ask your future manager to set up, if it has not already been done, a user account on the online registration platform.

Provide your login and email address registered on the platform to the administrative contact(s) or domain name holder(s) involved with the migration.

Important! Please keep your password confidential.

 

On the homepage of your my.lu account, type in the domain name in question in the search field 'Find your domain name in .lu'.

In the search result, you will be invited to fill in the 'migration form'. Click on the 'migration form' that is highlighted in bold. A new window will display the relevant form.

Fill in and submit the duly signed form entitled 'Power of attorney request/agreement for the management of a .lu domain name on the my.lu online platform' to info@my.lu.

Further information

  • The migration of a domain name does not affect the name's registration and renewal dates.

  • Migration from classic management to online management will be actioned within one working day.

  • Migration must be requested for all domain names belonging to the same holder.

  • Migration is only possible once all open invoices in the classic system have been paid.

Useful documents

Frequently Asked Questions (FAQs)

Does migration affect the status of my domain name?

No. Migration only changes how your domain name is managed. The registration and renewal dates of the domain name in question are not affected.

Why was the migration of my domain names unsuccessful?

There are several possible reasons for an unsuccessful migration request:

  • There are outstanding invoices for the domain names submitted for migration.
  • The domain names registered in the holder's name submitted for migration were not provided in their entirety.
  • One or more domain names submitted for migration are not managed by our registry.
  • The migration request contains a fault, error, or omission relating to the login and email address of the future online manager.