My holders and contacts
Changing contact information or replacing administrative, technical, or invoicing contacts in your .lu domain name
Free of charge
Three different contacts are assigned to a domain name: an administrative contact, a technical contact and an invoicing contact. Each one has a different role. Their roles range from online management and classic management.
In all cases, contact information must be kept up to date in order to avoid any interruption to the proper management of a domain name. Timely notification should be provided of any change (new address, new email, new telephone number). Similarly, the registrar should be notified as soon as there is a change in any of the contacts of a domain name.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Advantages
- You update details about the administrative, technical, and invoicing contacts
- You ensure that the information provided is accurate
- You ensure continuity of communication between the registrar and, in some cases, .lu's registrar, and between each contact
How to benefit?
If you are replacing one of your contacts
The 'new' contact is already registered in your account
Log in to the online .lu domain names registration and management platform.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Go to the 'Domain names' section.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Search for and click on the domain name for which you want to replace the contact. You can then view all the data assigned to the domain name.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Go to the tab 'Contacts' and click on the contact you want to replace.
A drop-down list of all the contacts registered in your account will appear. Click on the contact you now want to assign.
If you want to change more than one contact, repeat the operation as many times as necessary.
When you have finished, click on the ‘I do save my changes’ button.
The 'new' contact is not yet registered in your account
Log in to the online .lu domain names registration and management platform.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Go to the 'Domain names' section.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Search for and click on the domain name for which you want to replace the contact. You can then view all the data assigned to the domain name.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Go to the tab 'Contacts' and click the + button next to the contact you want to replace.
A window entitled 'Create a new contact' will appear. There, enter all the information about your new contact.
When you have finished, click on the 'Create' button.
The new contact replaces the existing one and a dedicated record is automatically created in the 'Directories' section, sub-section 'Contacts' of your online account
If you are adding a contact to your account
Log in to the online .lu domain names registration and management platform.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Go to the 'Directories' section, sub-section 'Contacts'.
Click on the red 'Create new' button.
A window entitled 'Create a new contact' appears.
Enter all the information about your new contact.
When you have finished, click on the 'Create' button.
If you are changing one of the contacts
These changes will affect all the domain names connected to the contact.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Log in to the online .lu domain names registration and management platform.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Go to the 'Directories' section, sub-section 'Contacts'.
Search and click on the contact you want to modify. You can then view all the information saved for this contact.
Go to the 'Details' tab and update any incorrect information.
When you have finished, click on the red 'I save my changes' button.
If you are deleting one of the contacts
Only contacts that are no longer connected to any domain name can be deleted.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Log in to the online .lu domain names registration and management platform.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Go to the 'Directories' section, sub-section 'Contacts'.
Find and click on the contact you wish to modify. You can then view all the information saved for this contact.
Go to the Administration tab and click on the red 'Delete this contact' bin.
Additional information
- Before being designated as a 'contact', relevant parties involved in the management of the domain name must have been notified in advance and apprised of their role. The administrative contact must, moreover, have a power of attorney from the holder for the purposes of the management of the domain name.
- The same person involved in the management of the domain name can be the administrative and / or the technical and / or the invoicing contact.
- Contact information are categorised as personal data and therefore subject to French law on data protection and to the General Regulations on Data Protection (GRDP).
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
How do I find out who is the registered invoicing contact?
- With classic management, contact the registry for a copy of the initial registration or most the recent invoice.
- With online management, in the registration platform in the 'My domain names' category, the manager of the my.lu account can view the relevant contacts for each individual domain name.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
What can I do if the invoicing contact or manager does not pay?
This may occur, particularly if contact information are not accurate or if the individual responsible for payment is unavailable. You can take some simple steps to avoid your domain name from being deleted.
- With classic management, you should submit a contact information update request if it is inaccurate, or replace the invoicing contact.
- With online management, check, and if necessary, replace the account manager with any person who is able to pay via credit card.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Changing entered contact details for a domain name holder.
Free of charge
The contact details for a domain name holder may change at any time. We should be notified of moves, changes of address, or changes in a telephone number.
Sometimes there are bigger changes, particularly for companies, institutions, or organisations. Their corporate name or legal form can change over the years.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
Advantages
- You update your domain name holder's contact details
- You ensure that the information provided is accurate
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
How to benefit?
Info! Please note that the procedure described below refers to the ‘old’ online platform, deactivated on 13 June 2023. The updated procedure will be gradually implemented during June 2023. Until then, please consult the French version of my.lu website.
If you are changing the holder's telephone number, email, or physical address
Contact details may be changed directly in your online account.
In your online account, go to the 'Directories' section, sub-section 'Holders'.
Search for and click on the holder you want to modify. You can then view all the information saved for this holder.
Go to the 'Details' tab and update any incorrect information.
When you have finished, click on the red 'I save my changes' button.
If you are changing the holder's corporate name and/or legal form
These details cannot be changed in the online account. In the event of a change in the corporate name or the holder's legal form being amended, the holder must provide supporting documentation for the name change to the registry, in writing as a hard copy.
All useful supporting documentation (trade registry, legal deed, etc.) should be attached to the request sent via email to info@my.lu or by post.
If you are adding a contact to your account
In your online account, go to the 'Directories' section, sub-section ‘Holders'.
Click on the red 'Create a new' button
A window entitled 'Create a new holder' will appear. There, enter all the information about your new holder.
Enter all the information about your new holder.
When you have finished, click on the 'Create' button.
If you are deleting a holder from your account
Only holders who are no longer connected to any domain name can be deleted.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).
In your online account, go to the 'Directories' section, sub-section ‘Holders'.
Search for and click on the holder you want to modify. You can then view all the information saved for this holder.
Go to the 'Administration' tab and click on the red 'Delete this holder' bin.
Additional information
- A change in a holder's contact details is allowed, with the exception of a change of the holder themselves. In this event, the domain name may be traded to a new holder.
- Changing a holder's details will apply to all of the domain names assigned to them.
A domain name is a functional identifier that is unique, understandable, and memorable to and by human beings. It enables technical information to be obtained, such as the IP address of websites or electronic mailboxes, by asking a names server (DNS server).